SnapHOA - Degraded Performance
Update - CINC continues to report a service disruption, and features tied to CINC, such as accounting information, are still experiencing degraded performance in SnapHOA - Management and the Resident Portal. CINC has not yet shared new information or reported that the issue has been resolved.

We are continuing to monitor CINC's status page and will provide another update when CINC shares new information or reports that the issue has been resolved. If this is not resolved by the end of the day, we will send another update tomorrow.

Thank you for your patience.
Oct 26, 2026 - 16:05 PDT
Monitoring - We are aware of an issue affecting SnapHOA. CINC is currently reporting a service disruption, and features tied to CINC, such as accounting information, are experiencing degraded performance. You may see slow response times or errors in SnapHOA - Management and the Resident Portal.

We are monitoring CINC's status page and will provide an update when CINC shares new information or reports that the issue has been resolved.

Thank you for your patience.
Oct 26, 2026 - 11:14 PDT

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
Exchange 365 (Email) Operational
File Server Operational
H Drive Operational
R Drive Operational
T Drive Operational
User Files Operational
Sharepoint Operational
SnapHOA Degraded Performance
Action List Operational
Desktop (Architectural/Violations) Operational
Management App Degraded Performance
Mobile App Operational
Resident/Board Portal Degraded Performance
Satellite/Corporate Office Operational
Wifi Operational
Internet Operational
Printing Operational
VDI Operational
VPN Operational
WordPress Operational
AWS Operational
AWS ec2-us-west-1 Operational
AWS s3-us-west-1 Operational
AWS ec2-us-west-2 Operational
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Degraded Performance
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Degraded Performance
Zoom Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Webhooks Operational
Zoom Zoom Phone Operational
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
GRID Operational
Jenark Operational
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
1Password SSO (Single Sign On) Operational
1Password 1Password.com website Operational
1Password Access to passwords and other items Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Unresolved incident: SnapHOA - Degraded Performance.

Oct 25, 2026

Data Center Outage
Resolved - All systems have been made operational.

We truly thank you for you patience during this time.
Oct 25, 19:20 PDT
Update - The root cause of the issue has been resolved, however getting our systems fully operational is taking longer than expected. We will be working throughout the day to ensure systems are operations.
Oct 25, 05:58 PDT
Identified - Our Data Center partner has identified the issue and is actively working on restoration. We do not have an ETA on restoration. Once that is made available, or upon resolution, we will send another update.

Thank you patience and understanding.
Oct 24, 10:01 PDT
Investigating - We have been made aware there is a network issue impacting our Data Center.

This will affect systems such as VDI, the Shared Drives (H/R/T), as well as Documents within SnapHOA - Management.

We are working with our partners to identify the cause.
Oct 24, 06:17 PDT

Oct 24, 2026

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

VDI Login Issues
Resolved - The issue affecting VDI login has been tested and resolved. If you were affected, please login and report any further issues using the Contact Support Link.
Oct 14, 12:18 PDT
Identified - We are aware of an issue affecting VDI logins. Starting around 10:30 AM, you may see an error when logging in and may not be able to connect to your machine.

If you are already logged in, your session is not affected. Please avoid logging off or disconnecting until we confirm the issue is resolved.

Our team is investigating, and we will send an update as soon as service is restored. If you are unable to log in and need urgent help, please contact the Support.
Oct 14, 11:35 PDT

Oct 13, 2026

No incidents reported.

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