All Systems Operational

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
90 days ago
100.0 % uptime
Today
Exchange 365 (Email) Operational
90 days ago
100.0 % uptime
Today
File Server Operational
90 days ago
99.97 % uptime
Today
H Drive Operational
90 days ago
99.97 % uptime
Today
R Drive Operational
90 days ago
99.97 % uptime
Today
T Drive Operational
90 days ago
99.97 % uptime
Today
User Files Operational
90 days ago
99.97 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
SnapHOA Operational
90 days ago
99.8 % uptime
Today
Action List Operational
90 days ago
100.0 % uptime
Today
Desktop (Architectural/Violations) Operational
90 days ago
100.0 % uptime
Today
Management App Operational
90 days ago
99.98 % uptime
Today
Mobile App Operational
90 days ago
99.05 % uptime
Today
Resident/Board Portal Operational
90 days ago
100.0 % uptime
Today
Satellite/Corporate Office Operational
90 days ago
100.0 % uptime
Today
Wifi Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
99.95 % uptime
Today
VPN Operational
90 days ago
99.97 % uptime
Today
WordPress Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Operational
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Chat Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
90 days ago
100.0 % uptime
Today
Zoom Webhooks Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Phone Operational
90 days ago
100.0 % uptime
Today
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Jenark Operational
90 days ago
100.0 % uptime
Today
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

Resident Portal - Amenity Reservation Issue
Resolved - The amenity reservation error in the Resident Portal has been resolved. Residents can now book amenities through the portal as normal.

If you encounter any issues or need additional support, please use the Contact Support Link located at https://linktree.actionlife.com.

As always, we thank you for your patience.
Jul 28, 14:56 PDT
Investigating - The Amenity Reservation feature within the Resident Portal is currently experiencing an error. Residents will not be able to book amenities through the portal at this time.

If residents contact you about booking an amenity, please process the reservation in SnapHOA - Management instead. Booking functionality continues to work normally on the management side.

We're investigating the issue and will send an update once it's resolved.

Thank you for your patience.
Jul 28, 14:02 PDT
VDI - Black Screen Issue
Resolved - We've identified and resolved the black screen issue affecting some VDI instances. The problem was isolated to specific systems with older components that required attention. Those systems have been corrected, and the issue is no longer occurring.

Through our investigation, we also identified other components that need our attention. As a result, we've updated our testing approach to include more thorough validation before pushing updates companywide.

If you happen to experience a black screen when connecting to your VDI in the future, you can use the previously mentioned troubleshooting step: click the 3 dots in the bottom right of your VDI's display card and select "Reset Desktop." Please wait a few minutes before reconnecting.

If you continue to experience issues, please reach out to the Support Team using the Contact Support Link located at https://linktree.actionlife.com for further assistance.

As always, thank you for your patience.
Jul 28, 08:50 PDT
Investigating - We have learned that some VDI users are experiencing an issue where their displays appear black after successfully connecting to their VDI instance. While we investigate the root cause and determine a true solution, we have found success in power cycling the VDI. 

Instructions: Once logged into the client, click the 3 dots in the bottom right of your VDI's display card and select "Reset Desktop". Please then wait a few minutes to allow the VDI to shut down completely and reboot before attempting to connect again.

If you are still unable to connect to your VDI, please reach out to the Support Team using the Contact Support Link located at https://linktree.actionlife.com for additional support. 

Thank you for your patience.
Jul 27, 09:49 PDT

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Historical Invoice Search Error & Bank Account Display Issues
Resolved - The issues impacting historical invoice searches in the Legacy Invoice System and bank account visibility on invoices have been resolved.

Our team has confirmed that all affected functionality is operating normally. Team members should now be able to search historical invoices and view associated bank account information as expected.

Thank you for your patience while we investigated and resolved these issues.
Jul 20, 15:58 PDT
Investigating - It has come to our attention that Team Members are currently experiencing concerns when searching for historical invoices in the Legacy Invoice System. Additionally, invoice bank account information is not displaying on invoices and within the Invoice Bank Account Tab as expected.

We are aware of the issue and will provide updates as soon as additional information becomes available.

Thank you for your understanding and patience while we work to resolve this matter.
Jul 20, 15:36 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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