Identified - We are aware that there are some team members who are experiencing issues with their email and Office applications.
We have identified the issue and are actively applying the fix and should have it resolved shortly. Thank you for your patience. We will provide another update when the issue has been resolved.
Feb 11, 2026 - 12:14 PST
We have identified the issue and are actively applying the fix and should have it resolved shortly. Thank you for your patience. We will provide another update when the issue has been resolved.
Feb 11, 2026 - 12:14 PST
Identified - Thank you for your continued patience.
Our team has successfully mitigated the primary email delivery issues affecting MSN, Hotmail, AOL, and Yahoo addresses as well as addressed the sending delay via the Announcements Feature. To comply with email sending standards and avoid future blocking or blacklisting, this fix requires a gradual “warm-up” approach. As a result, emails may still experience intermittent delays up to but should not be more than one hour. This behavior is expected during the warm-up period and should steadily improve over time.
We have also identified that the increased volume of delayed messages is contributing to slower updates in the “Sent” and “Bounced” reporting. The team is actively investigating this performance issue, and we expect to be approximately two weeks away from fully resolving this slowness.
During this time, team members may continue to see:
• Delays in the “Sent” and “Bounced” analytics for announcements
• Up to one hour delay before announcement emails arrive in residents’ inboxes
We will continue to share updates as progress is made. Thank you again for your patience and understanding as we work toward a full resolution.
Feb 10, 2026 - 12:17 PST
Our team has successfully mitigated the primary email delivery issues affecting MSN, Hotmail, AOL, and Yahoo addresses as well as addressed the sending delay via the Announcements Feature. To comply with email sending standards and avoid future blocking or blacklisting, this fix requires a gradual “warm-up” approach. As a result, emails may still experience intermittent delays up to but should not be more than one hour. This behavior is expected during the warm-up period and should steadily improve over time.
We have also identified that the increased volume of delayed messages is contributing to slower updates in the “Sent” and “Bounced” reporting. The team is actively investigating this performance issue, and we expect to be approximately two weeks away from fully resolving this slowness.
During this time, team members may continue to see:
• Delays in the “Sent” and “Bounced” analytics for announcements
• Up to one hour delay before announcement emails arrive in residents’ inboxes
We will continue to share updates as progress is made. Thank you again for your patience and understanding as we work toward a full resolution.
Feb 10, 2026 - 12:17 PST
Investigating - We’ve identified an issue where certain resident communications are being delayed or dropped for some MSN, Hotmail, and Yahoo email addresses. Our team is actively investigating the cause and working toward a resolution.
If you’d like to check whether a particular resident is affected, you can do the following:
• For Announcements: Open the Recipients tab of the sent Announcement and look for a status of “Deferred” or “Dropped.”
• For Individually Sent Messages: Navigate to the appropriate Unit Page > Communication > Messages > select the specific Message > open the "Recipients" tab and look for a status of “Deferred” or “Dropped.
We’ll share an update as soon as more information is available. Thank you for your patience while we address this.
Feb 03, 2026 - 16:23 PST
If you’d like to check whether a particular resident is affected, you can do the following:
• For Announcements: Open the Recipients tab of the sent Announcement and look for a status of “Deferred” or “Dropped.”
• For Individually Sent Messages: Navigate to the appropriate Unit Page > Communication > Messages > select the specific Message > open the "Recipients" tab and look for a status of “Deferred” or “Dropped.
We’ll share an update as soon as more information is available. Thank you for your patience while we address this.
Feb 03, 2026 - 16:23 PST
About This Site
This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.
If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.
Databases (Sql)
Operational
Exchange 365 (Email)
Degraded Performance
File Server
Operational
H Drive
Operational
R Drive
Operational
T Drive
Operational
User Files
Operational
Sharepoint
Operational
SnapHOA
Degraded Performance
Action List
Operational
Desktop (Architectural/Violations)
Operational
Management App
Degraded Performance
Mobile App
Operational
Resident/Board Portal
Operational
Satellite/Corporate Office
Operational
Wifi
Operational
Internet
Operational
Printing
Operational
VDI
Operational
VPN
Operational
WordPress
Operational
AWS
Operational
AWS ec2-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS ec2-us-west-2
Operational
Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Twilio SendGrid
Under Maintenance
SendGrid API
Operational
SendGrid API v2
Operational
SendGrid API v3
Operational
SendGrid Email Activity
Operational
SendGrid Event Webhook
Operational
SendGrid Parse API
Operational
Twilio REST API
Operational
Twilio SMS
Under Maintenance
Twilio SMS Long Code, North America
Operational
Zoom
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Webhooks
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Archived
Operational
GRID
Operational
Jenark
Operational
Confluence Search
Operational
Confluence View Content
Operational
CodeTwo Outlook add-ins
Operational
CodeTwo Signature adding (rules processing)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.