All Systems Operational

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
90 days ago
100.0 % uptime
Today
Exchange 365 (Email) Operational
90 days ago
100.0 % uptime
Today
File Server Operational
90 days ago
100.0 % uptime
Today
H Drive Operational
90 days ago
100.0 % uptime
Today
R Drive Operational
90 days ago
100.0 % uptime
Today
T Drive Operational
90 days ago
100.0 % uptime
Today
User Files Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
SnapHOA Operational
90 days ago
100.0 % uptime
Today
Action List Operational
90 days ago
100.0 % uptime
Today
Desktop (Architectural/Violations) Operational
90 days ago
100.0 % uptime
Today
Management App Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Resident/Board Portal Operational
90 days ago
100.0 % uptime
Today
Satellite/Corporate Office Operational
90 days ago
100.0 % uptime
Today
Wifi Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
99.97 % uptime
Today
WordPress Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Operational
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
90 days ago
99.99 % uptime
Today
Zoom Zoom Chat Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
90 days ago
99.98 % uptime
Today
Zoom Webhooks Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Phone Operational
90 days ago
99.98 % uptime
Today
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Jenark Operational
90 days ago
100.0 % uptime
Today
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
ATTENTION: SnapHOA - Recent Email Delivery Issue
Resolved - The email delivery issues previously affecting MSN, Hotmail, AOL, and Yahoo addresses, as well as the sending delays via the Announcements Feature, have been resolved. Email delivery is functioning normally.

If you experience any issues with sending communications via the Announcements Feature, please contact the Support Team!

Thank you again for your patience.
Mar 12, 13:57 PDT
Identified - Thank you for your continued patience.

Our team has successfully mitigated the primary email delivery issues affecting MSN, Hotmail, AOL, and Yahoo addresses as well as addressed the sending delay via the Announcements Feature. To comply with email sending standards and avoid future blocking or blacklisting, this fix requires a gradual “warm-up” approach. As a result, emails may still experience intermittent delays up to but should not be more than one hour. This behavior is expected during the warm-up period and should steadily improve over time.

We have also identified that the increased volume of delayed messages is contributing to slower updates in the “Sent” and “Bounced” reporting. The team is actively investigating this performance issue, and we expect to be approximately two weeks away from fully resolving this slowness.

During this time, team members may continue to see:
• Delays in the “Sent” and “Bounced” analytics for announcements
• Up to one hour delay before announcement emails arrive in residents’ inboxes

We will continue to share updates as progress is made. Thank you again for your patience and understanding as we work toward a full resolution.
Feb 10, 12:17 PST
Investigating - We’ve identified an issue where certain resident communications are being delayed or dropped for some MSN, Hotmail, and Yahoo email addresses. Our team is actively investigating the cause and working toward a resolution.

If you’d like to check whether a particular resident is affected, you can do the following:

• For Announcements: Open the Recipients tab of the sent Announcement and look for a status of “Deferred” or “Dropped.”
• For Individually Sent Messages: Navigate to the appropriate Unit Page > Communication > Messages > select the specific Message > open the "Recipients" tab and look for a status of “Deferred” or “Dropped.

We’ll share an update as soon as more information is available. Thank you for your patience while we address this.
Feb 3, 16:23 PST
Microsoft Outlook Disconnecting
Resolved - Due to certain licensing changes, local Outlook is no longer available for certain On-Site staff positions. If you or a co-worker are experiencing issues with your local Outlook please continue to utilize the Outlook Web Mail solution by logging in to https://outlook.office.com/mail.

If you are experiencing any difficulties accessing Outlook Web Mail, please contact the Support Team using the Contact Support link located at https://linktree.actionlife.com.

Will be happy to assist.

As always, thank you for your patience.
Mar 12, 13:55 PDT
Identified - Hello team!

We are still working on the solution for users accessing email through their local Outlook.

Please make sure that if you or a co-worker are experiencing issues with your local Outlook to utilize the Outlook Web Mail solution by logging in to https://outlook.office.com/mail.

If you are experiencing any difficulties accessing Outlook Web Mail, please reach out to the IT Department and we would be happy to assist.

Thank you!
Feb 13, 16:14 PST
Investigating - We have received support requests from team members where their local Microsoft Outlook application is showing as disconnecting. We are investigating this issue and will provide an update shortly.

In the meantime, email can be accessed through a web browser by going to https://outlook.office.com/mail. This link can also be found on https://linktree.actionlife.com under "Outlook Web Mail".

Thank you for your patience
Feb 12, 13:22 PST
SnapHOA - Management: Invoices Not Processing
Resolved - The issue affecting recently uploaded invoices has been resolved. All invoices that were currently stuck in a “processing” status have been released.

If you encounter any issues and/or need additional support, please use the Contact Support link located at https://linktree.actionlife.com for further assistance.

As always, we thank you for your patience.
Mar 12, 13:22 PDT
Investigating - It has come to our attention that invoices uploaded in SnapHOA – Management are currently stuck in a “processing” status. Our team is actively investigating the issue. We will provide an update once we have one.

Thank you for your patience.
Mar 12, 13:00 PDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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