All Systems Operational

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
Exchange 365 (Email) Operational
File Server Operational
H Drive Operational
R Drive Operational
T Drive Operational
User Files Operational
Sharepoint Operational
SnapHOA Operational
Action List Operational
Desktop (Architectural/Violations) Operational
Management App Operational
Mobile App Operational
Resident/Board Portal Operational
Satellite/Corporate Office Operational
Wifi Operational
Internet Operational
Printing Operational
VDI Operational
VPN Operational
WordPress Operational
AWS Operational
AWS ec2-us-west-1 Operational
AWS s3-us-west-1 Operational
AWS ec2-us-west-2 Operational
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Operational
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Webhooks Operational
Zoom Zoom Phone Operational
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
GRID Operational
Jenark Operational
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
1Password SSO (Single Sign On) Operational
1Password 1Password.com website Operational
1Password Access to passwords and other items Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Data Center - Internet Outage
Resolved - The fiber outage affecting our data center has been resolved. All services, including VDI, Shared Drives, and Printing, have been restored to normal.

Please use the Contact Support Link located at https://linktree.actionlife.com if you experience any further issues.

We appreciate your patience while we worked through this.
Sep 3, 08:52 PDT
Update - We have an update on the fiber outage. Cogent's teams have identified two separate fiber breaks and are actively working on repairs at both locations. Based on what we know, these repairs will take a significant amount of time to complete.

We will monitor Cogent's progress throughout the night and provide an update in the morning with more information as it becomes available.

We appreciate your patience while this is being worked on.
Sep 2, 16:27 PDT
Update - We wanted to provide a quick update on the fiber outage affecting our data center. Our Data Center partner, Cogent, has Engineers and their third-party fiber vendor currently on-site working on restoration efforts. At this time, we don't have an estimated time to repair. As more information becomes available, we will provide more updates.

We appreciate your patience while this is being resolved.
Sep 2, 13:50 PDT
Identified - We've identified the root cause of the VDI connectivity issues we reported earlier. A fiber outage in the Los Angeles region is affecting our data center, which is causing degradation to VDI, Shared Drives, and Printing services in our Corporate and Regional Offices.

Our Support Team is also actively reaching out to individuals who are on a special VPN connection to ensure that they have access to standard internet resources.

We're working with our provider to resolve this and will provide updates as we have more information.

Thank you for your patience and understanding.
Sep 2, 09:32 PDT
Investigating - We're currently experiencing VDI connectivity issues affecting a portion of our users. Some users are unable to connect to VDI at all, and our team is reaching out to those individuals directly. For the majority of VDI users, internet speeds within VDI sessions are significantly slow, with sites either not loading or taking extended time to connect and navigate.

We are investigating the root cause now and will provide an update as soon as we have more information.

Thank you for your patience.
Sep 2, 08:09 PDT

Sep 2, 2026

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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