Update - The migration to our new hosting platform is underway. Our hosting provider is actively working on transferring the databases and getting everything verified on the new server. Connection errors may occur during this process as data is being moved—this is normal and expected.
We anticipate that the migration will be completed by end of business today. During this time, you may experience intermittent slowness or brief connection issues. We'll follow up once everything is fully restored.
Thank you for your patience as we complete this upgrade.
Oct 06, 2026 - 12:37 PDT
We anticipate that the migration will be completed by end of business today. During this time, you may experience intermittent slowness or brief connection issues. We'll follow up once everything is fully restored.
Thank you for your patience as we complete this upgrade.
Oct 06, 2026 - 12:37 PDT
Update - We wanted to provide an update on the WordPress site performance issues we've been working on.
While we've made some improvements, sites are still loading slower than normal, especially the admin area where managers make changes. To resolve this completely, we've decided to move forward with an infrastructure upgrade with our hosting platform.
Once we have a clear understanding of the upgrade timeline and any potential downtime, we'll follow up with specific details and next steps.
We appreciate your patience as we work to improve performance for everyone.
Oct 05, 2026 - 12:40 PDT
While we've made some improvements, sites are still loading slower than normal, especially the admin area where managers make changes. To resolve this completely, we've decided to move forward with an infrastructure upgrade with our hosting platform.
Once we have a clear understanding of the upgrade timeline and any potential downtime, we'll follow up with specific details and next steps.
We appreciate your patience as we work to improve performance for everyone.
Oct 05, 2026 - 12:40 PDT
Monitoring - Our development team has been able to improve site load times through their remediation efforts. While we've made progress, we don't have a complete resolution just yet.
We will continue to monitor the situation throughout the weekend and will provide another update this coming Monday.
We appreciate your patience while we work through this.
Oct 02, 2026 - 16:56 PDT
We will continue to monitor the situation throughout the weekend and will provide another update this coming Monday.
We appreciate your patience while we work through this.
Oct 02, 2026 - 16:56 PDT
Identified - We've identified the root cause: we're hitting capacity limits on our current hosting plan. Currently, the development team is working on remediation efforts.
We'll provide an additional update once we have one.
We appreciate your patience while we work through this.
Oct 02, 2026 - 14:21 PDT
We'll provide an additional update once we have one.
We appreciate your patience while we work through this.
Oct 02, 2026 - 14:21 PDT
Investigating - We're currently experiencing issues with our WordPress environment. You'll notice slow loading times and occasional error messages when accessing a WordPress hosted site. Managers attempting to log into the admin side to make changes may also experience these delays.
We're investigating the cause now and will update you as soon as we know more.
We appreciate your patience while we work on this.
Oct 02, 2026 - 10:43 PDT
We're investigating the cause now and will update you as soon as we know more.
We appreciate your patience while we work on this.
Oct 02, 2026 - 10:43 PDT
About This Site
This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.
If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.
Databases (Sql)
Operational
Exchange 365 (Email)
Operational
File Server
Operational
H Drive
Operational
R Drive
Operational
T Drive
Operational
User Files
Operational
Sharepoint
Operational
SnapHOA
Operational
Action List
Operational
Desktop (Architectural/Violations)
Operational
Management App
Operational
Mobile App
Operational
Resident/Board Portal
Operational
Satellite/Corporate Office
Operational
Wifi
Operational
Internet
Operational
Printing
Operational
VDI
Operational
VPN
Operational
WordPress
Degraded Performance
AWS
Operational
AWS ec2-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS ec2-us-west-2
Operational
Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Twilio SendGrid
Operational
SendGrid API
Operational
SendGrid API v2
Operational
SendGrid API v3
Operational
SendGrid Email Activity
Operational
SendGrid Event Webhook
Operational
SendGrid Parse API
Operational
Twilio REST API
Operational
Twilio SMS
Operational
Twilio SMS Long Code, North America
Operational
Zoom
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Webhooks
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Archived
Operational
GRID
Operational
Jenark
Operational
Confluence Search
Operational
Confluence View Content
Operational
CodeTwo Outlook add-ins
Operational
CodeTwo Signature adding (rules processing)
Operational
1Password SSO (Single Sign On)
Operational
1Password 1Password.com website
Operational
1Password Access to passwords and other items
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.