ATTENTION: SnapHOA - Recent Email Delivery Issue

Incident Report for Action Property Management

Investigating

We’ve identified an issue where certain resident communications are being delayed or dropped for some MSN, Hotmail, and Yahoo email addresses. Our team is actively investigating the cause and working toward a resolution.

If you’d like to check whether a particular resident is affected, you can do the following:

• For Announcements: Open the Recipients tab of the sent Announcement and look for a status of “Deferred” or “Dropped.”
• For Individually Sent Messages: Navigate to the appropriate Unit Page > Communication > Messages > select the specific Message > open the "Recipients" tab and look for a status of “Deferred” or “Dropped.

We’ll share an update as soon as more information is available. Thank you for your patience while we address this.

Posted Feb 03, 2026 - 16:23 PST

This incident affects: SnapHOA (Management App).